Identified - The issue has been identified and a fix is being implemented.
Sep 29, 2026 - 14:52 PDT
Sep 29, 2026 - 14:52 PDT
Investigating - Early customer data suggests our primary scanning solution, when running through the JSPlugin, may not work reliably on the newly released iOS 27. About 40-50% of submissions go through, but a higher share of jobs from this operating system are rejected compared to older iOS versions. The overall scan success rate is higher, because users who are unable to capture their ID through our primary solution will fall back to our secondary one. We're working with our provider to fix this and will update this page as our investigation continues.
Sep 14, 2026 - 13:35 PDT
Sep 14, 2026 - 13:35 PDT
About This Site
This page provides status information on the services that are part of Vouched. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support.
API
Operational
Management Portal
Operational
JS Plugin
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - Private SSN and DOB APIs Oct 8, 2026 01:00-03:00 PDT
During this period a data provider will be conducting essential maintenance work and anticipates there will be temporary outages. Consequently, our Private SSN and DOB verification services will have temporary outages, possibly as much as 20-30 minutes during this period. Any Private SSN and DOB verifications requested during this period may be delayed or not processed.
We apologize for any inconvenience this may cause and appreciate your patience during this period.
We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.
Posted on Oct 02, 2026 - 15:12 PDT
We apologize for any inconvenience this may cause and appreciate your patience during this period.
We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.
Posted on Oct 02, 2026 - 15:12 PDT
Scheduled Maintenance - Private SSN and DOB APIs Oct 11, 2026 01:00-03:00 PDT
During this period a data provider will be conducting essential maintenance work and anticipates there will be temporary outages. Consequently, our Private SSN and DOB verification services will have temporary outages, possibly as much as 20-30 minutes during this period. Any Private SSN and DOB verifications requested during this period may be delayed or not processed.
We apologize for any inconvenience this may cause and appreciate your patience during this period.
We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.
Posted on Sep 02, 2026 - 16:00 PDT
We apologize for any inconvenience this may cause and appreciate your patience during this period.
We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.
Posted on Sep 02, 2026 - 16:00 PDT